IPOWER Review – Complete Features & Hosting Guide 2017

The hosting company IPOWER has a fairly evenly split target market. Its services are designed for both personal and business users, although the company’s lack of large capacity hosting plans, emphasis on website building tools and low cost suggests that its customer base is made up primarily of small business and personal websites.

The hosting company was established in 2001 and has over 700,000 customers currently. CEO Thomas Gorny is from Poland and operates a private investment company as well. Since 2007, the Endurance International Group has controlled IPOWER. In 2011, its valuation was reported to be $1 billion. Gorny’s name and photo are still prominently displayed on the website, which is unusual for an EIG host. IPOWER is currently a top-recommended hosting option for the inexpensive market in 2017.

Hosting Plans

For convenient comparison purposes, we have divided up the plans offered by IPOWER into three separate sections.

The company offers three shared hosting plans: Pro Plus, Pro, and Starter. The Starter plan is fairly limited and doesn’t offer a free domain name. The company’s Pro and Pro Plus plans come with one free domain name and three free domain names respectively, with 25 databases, unlimited domain hosting, and various ShopSite capabilities, depending on which plan you are on. The Pro plan, across the board, is much more restricted compared to the Pro Plus plan. This is reflected in the pricing as well. There is a slight decrease in monthly cost with 24 month or 36 month longer contract terms.

Windows Pro Hosting may be selected by Windows users. This inexpensive hosting plan comes with unlimited bandwidth and disk space. In general, any limits are set at a high enough level that small business users will not be inconvenienced. When you sign up for 24 months instead of 12 months, there is a small price reduction.

There are two VPS plans offered by IPOWER, a 60 GB and 20 GB. As you would expect, memory and data transfer are higher on its 60 GB plan. The price again drops when you choose to take a longer contract out.

Uptime & Downtime

The IPOWER website doesn’t make any uptime claims, so it is hard to say whether or not any uptime guarantee is offered. It isn’t obvious if they do. The SubmitNet Uptime Monitoring tool can be used by customers to check to see if their website is online or not.

The company’s data centers are fully equipped with secure entry systems, CCTV, 24/7 security monitoring tools and much more. Customers receive NetApp Snapshot backups on a daily basis, and diesel and UPS generators provide the backup power. This information does not appear to have changed since the acquisition/merger by EIG. The website does not state where its data centers are.

On the plan page it is specified that the data center’s power consumption is offers via wind power credits.

Customer Support

The IPOWER website provides customers with support channels, tutorials, a user guide and knowledge base. A majority of its documentation is oriented toward beginners and individuals new to hosting and site building.

Customer support is offered via US-only telephone numbers, email forms, live chat and online ticketing system. Although they are toll-free numbers, there is no international option. The customer support department is available on a 24/7 basis. However, it isn’t clear where the company’s teams are based.

Control Panel

The IPOWER control panel is vDeck. This custom control panel does take some time getting accustomed to if you have been using cPanel previously. It is a functional interface but fairly basic. Unfortunately, there isn’t any demo available for you to try before you purchase.

Extras & Bonuses

New customers receive several free gifts, including $100 in Google ad credits, $25 for Bing and Yahoo advertising, $50 i Facebook advertising credits and a drag and drop website builder tool. Via Nextiva you can also claim your toll-free number and get a free YP.com listing.

There is also a Marketplace available where customers are able to purchase added services for enhancing their plans, like online backup tools, SEO services and SSL certificates. The only script that is provided is EmailBrain, which is a mailing list applications.

On some plans new customers also get a free domain name. On the company’s more expensive plans this is increased to three domain names.

Cancellation Policy and Money Back Guarantee

With IPOWER, there is no money back guarantee. To cancel your service, you have to provide one month’s notice and also pay a minimum $35 cancellation fee. If you sign up for a plan that comes with a 30-day money back guarantee, this cancellation fee isn’t applied. However, to be eligible your subscription must be paid with a credit card.

Any associated costs with the free domain names are deducted or applied to your refund, unless you surrender the name. If you do that, IPOWER doesn’t charge you for the domain name. This clause is fairly unusual and therefore worth noting it.

Summary

Like many hosting providers owned by Endurance International Group, it is hard to find anything that truly distinguishes IPOWER from other shared hosting companies. For many people the customer control panel is a downside, and no international phone numbers can be a concern for any customers residing outside of the US. The company does offer competitive pricing, especially over its longer terms, but any savings could be negligible due to the early termination cancellation fee. However, a huge hosting provider backs IPOWER, so there is a very slim chance that a really serious issue will arise. If anything does go wrong, the company’s 24/7 live chat support is a great option to have.

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Average rating:  
 1 reviews
by Quinn on IPOWER Hosting
Domains no, hosting yes

I wouldn't suggest registering your domain with them, but their hosting plans are fine and affordable.