FatCow Review – Complete Features & Hosting Guide 2017

The sole focus of the hosting service FatCow appears to be on shared hosting, although the company also offers a broad range of support and services that complement their plans. It has a simple selling point: easy to use services and basic hosting facilities eliminate the need for a lot of technical fiddling around.

The company offers two plans, the Minimoo and the Original FatCow plan. Various professional services are also offered by FatCow, which for an extra charge can be added on.

FatCow has been in business for more than 10 years. The company was established in Albuquerque in the U.S.in 1998, but since then has been purchased by Endurance International, which owns Bluehost and many other web hosting costing as well. Endurance International provides more than 2 million customers with online solutions through 40 different brands. Many of them have been acquired within the past couple of years.

FatCow is still highly recommended as one of the top hosting companies to use in 2017.

Hosting Plans Offered by FatCow

Both of the sharing hosting plans offered by FatCow run Linux from a server farm that uses Apache server software. Only shared hosting is offered by the company, and there is no mention of cloud, dedicated or VPS hosting. Resellers are offered partnership options and there are bonuses given when referred customers sign up for a plan.

The company’s MiniMoos hosting plan provides an inexpensive, one page, one email account for getting started, while the Original FatCow Plan provides you with the opportunity of going a lot further with your website. Although you are given an unspecified ton of bandwidth and space, customers might be asked to cut their usage if they exceed normal resource levels, such as using their accounts for file sharing and storage. You are entitled to unlimited email accounts and unlimited domains on the Original FatCow plan.

A Register Transfer tool is offered by FatCow that lets you transfer an existing domain name automatically. If necessary, the company’s tech team will manually transfer your domain name for you.

Uptime and Downtime

FatCow doesn’t publish its downtime or uptime statistics and also doesn’t provide any uptime guarantee. The data center does have both systems management round the clock with onsite personnel as well as having each server clustered with another one, meaning if one server goes down, the other one takes over. In turn, the servers are backed with a different set of services to make sure you don’t lose any data.

The data center is in Boston, MA, and offers half a petabyte worth of storage space spread over 800 servers. Two firewalls protect the servers and security personnel monitor the data center on a 24/7 basis.

If you would like your website backed up automatically, a backup package can be purchased which provides you with backups on a daily basis as well as a backup and restore. If not, then you will need to perform backups on your own as needed.

Customer Support

Several support facilities are provided at the FatCow website, including tutorials, a user guide and knowledge base. The company offers 24/7 customer support via live chat, email and phone, and all of them are free. However, if you would like assistance from other users, there isn’t any obvious message board or forum. A FatCow wiki doesn’t appear to exist either. It seems that the company prefers customers to go to its technical support department directly with any problems or complaints. It isn’t disclosed where support services are based or whether they are part of the company or outsourced.

FatCow does have a blog, but at the time that this review was written, the most recent post was almost six months old. The company’s Facebook page is a bit more active compared to its Twitter account.

FatCow has a totally unique “HeiferCratic Oath” for delivering a positive customer support experience. If this oath is broken, FatCow will offer an account credit that is the equivalent of one month’s worth of hosting service. This fits in well with the company’s light-hearted approach and is a nice touch.

Control Panel

A custom control panel is provided by FatCow for site administrative purposes. Once you login to your control panel, you will see that it is a a lot more basic compared to cPanel. However, it seems to be easy to use and to a point it is customizable. A useful video tutorial is also provided by FatCow for its control panel. It is also available for customers to try out before they buy a hosting plan. So if you aren’t sure about the custom panel, you can check it out first. It isn’t clear whether you can use the control panel for running cron jobs.

Extra Features/Bonuses

In order to attract customers, new users are given a $50 Facebook ad credit, $25 Bing and Yahoo search marketing credit and $100 Google Adwords credit. More credits can also be earned through the company’s affiliate and referral programs.

The site tools that are offered include Google webmaster tools and custom search, FTP access, FrontPage extensions, web analytics and a nice drag-and-drop site builder. The one-click installer includes a number of different applications, including GBook, phpBB, Joomla and WordPress. The PayPal Shopping Cart and Shared SSL are integrated into the website as well, in addition to other online payment options.

FatCow also offers a broad range of add-on services that can be purchased for additional fees, including SEO services, premium support as well as website and Facebook page design.

Cancellation Policy and Money Back Guarantee

In order to cancel your FatCow subscription you must give a 30 day written notice and you will be charged a $35 early cancellation fee. If you cancel within the first 30 days of signing up, the company does have a money-back guarantee. However, that doesn’t include a refund on additional services you have purchased or domain registration fees. If you were given a free domain name, the cost will be deducted from your refund unless you don’t end up keeping it.

Summary

Overall, FatCow does compare favorably on cost with a lot of the other shared web hosting services that are available. It has a simple and competitive price structures that beginners will be sure to appreciate. The key focus of the company appears to be helping small and medium sized businesses get online with the appropriate kind of support, making it an ideal service for internet beginners. The effective and simple site builder along with solid customer support will appeal to individuals who don’t have a lot of experience in building a website, while the ability to easily install applications like WordPress give it enough versatility to also attract customers with more experience.

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Average rating:  
 1 reviews
by Tony on FatCow Hosting
Helpful support

I just wanted to say, if you're new and ever need help, I highly recommend working with them.