Bluehost Review – Complete Features & Hosting Guide 2017

Bluehost is renowned for its inexpensive shared hosting plans, in addition to its reseller, dedicated and VPS options. The company provides domain registrations as well. It was founded in 2003 and is based out of a 50,000 square foot home office. For eight years CEO Matt Heaton oversaw much of the company’s development, in terms of both its technical infrastructure and business. Recently he handed over the reigns to former COO Dan Handy so he could focus on development.

Bluehost belongs to a family that includes HostMonster and FastDomain, which were founded in 2006 and 2005, respectively. This group of companies was purchased by the Boston-based Endurance International Group.

Bluehost takes great pride in its excellent customer support (for instance, on its website, the company boldly claims of a call waiting time of under 30 seconds).

Bluehost is an excellent choice if you’d like to have a specialized team provide you with 100% in-house services. The company does not outsource anything: it has its own 20,000 square foot datacenters, own fiber connections, and own custom Linux kernel that runs on custom-built servers. That makes Bluehost the perfect solution if you would like to have a single point of contact whenever you need support and help.

Bluehost remains a top shared hosting option in 2017 and has earned our top pick as one of the best cheap hosts in 2017.

Hosting Plans

Bluehost provides only Linux hosting, and concentrates on offering a web hosting package that is simple, yet generous with massive bandwidth and space limits along with competitive pricing.

A majority of the company’s packages are provided via shared servers, and their prices depend on how long of a contract you choose. All of this puts Bluehost firmly within the small business, non-profit and individual market, making their plans a good option for PHP applications that don’t have a tendency to hog resources, like Joomla, Drupal, WordPress and other lightweight CMS installations.

For individuals needing to set up their email and domain accounts, all of the standard Linux provisions – like cPanel – are offered. That provides every user with all of the usual scripting capabilities, MySQL, Ruby on Rails, PostgreSQL, and SSL that a standard cPanel host offers. SimpleScripts allows for easy one-click installs for many useful programs and scripts. Bluehost also offers reseller, dedicated and VPS hosting in addition to its budget shared hosting.

Uptime and Downtime

The company’s custom-built datacenters provide power backups via diesel generators and UPS to all its customers. All user accounts are also backed up on a regular basis (although you might not always want to rely on this if you have any especially valuable data).

There are no headline claims made by Bluehost on the website about its server uptime. All we could really find was a toll-free refund policy offer if are you are leaving due to a server outage. However, Bluehost does claim that its servers are monitored around the clock, and the fact that they have been in the hosting market for so long – and their dedication to controlling all of the details involved in their hosting packages – does help to inspire confidence, despite there not being any numbers to back some of the claims up.

Customer Support

Bluehost offers 24/7 support via live chat, email and phone, that are linked from a central helpdesk portal. The company’s helpdesk staff are based out of Provo, Utah. Within the U.S, there is toll-free telephone support. For non-US customers there is a second number.

The portal links to useful support information via a knowledge base. There are video tutorials for known problems and quick fixes along with a user forum. The portal gives an at-a-glance look a the server page as well.

Bluehost Review Video

Control Panel

All of the shared hosting packages offered by Bluehost come with cPanel as a standard option and is included in the price for the basic hosting package. Different webmail options are featured if you prefer accessing your email in this way, in addition to the regular cPanel control for managing addon domains, checking on your IP address and setting up name servers.

The cPanel is displayed in addition with several other features within a Bluehost customized control panel. The cPanel tab is the first in a series that offer access to billing detail and profile screens, SSL certificate administration, dedicated IP settings, Postini anti-spam software, upgrades, site builders, domain search and domain management. There are extra costs from some of these features.

Despite the fact that Bluehost has two separate control panels – which are comprised of the cPanel panel and then the remainder of the administration screens – they are closely integrated and the same login provides access, which makes the administration very straightforward.

Extras and Bonuses

One-click installs and instant setup scripts are offered by Bluehost. The control panel offers simple instructions for a WordPress blog and Weebly in addition to other smaller applications that are packaged under SimpleScripts. They can be found in the control panel under the Site Builder tab.

Users who sign up for a shared package get one free domain name for a year, a free Yellow Pages listing, a free SEO report and complimentary vouchers for Facebook and Google AdWords advertising. There is an affiliate program also that offers generous cash payments for each referral. The affiliate program paid out $5 million in 2011.

Cancellation Policy and Money Back Guarantee

The money-back guarantee from Bluehost lasts for 30 days after an account is registered. Once purchased fees for domain services, SiteLock, SEO services, backup services, and SSL certificates are non-refundable.

Bluehost has a straightforward cancellation policy. You receive a full refund (that doesn’t include the exceptions that are mentioned above), if cancelled with three days from registering. If you cancel between 3 days and 30 days following your registration, you receive a refund, less any exceptions, less any fees that are associated with subscriptions for extra services like anti-spam. You are also charged for the free domain that you were provided with on signup.

You can send your cancellation request to Bluehost via live chat, phone or email – which are the same regular support channels that are offered on the website.

Coupons and Discounts

Here are the best coupons and discounts for Bluehost.


The domain package offered by Bluehost is a competitive and simple option for the shared hosting market. If keeping things simple is something that appeals to you, then you will like that everything is kept in-house by Bluehost, and their one-click installers will keep both intermediate and beginner website owners busy.

Bluehost Comparisons

Submit your review

Create your own review

Average rating:  
 1 reviews
by Marissa on Bluehost
EASY WordPress setup

With how many commercials there are for website builders and companies now, it's nice to find something where I could just quickly and easily setup a blog on WordPress for my new site - highly recommend Bluehost!